Category Archives: ICT4D

Information and communication technologies: resolving inequalities?

It was great to be invited to give a lecture in the Societat Catalana de Geografia in Barcelona on the subject of “Information and Communication Technologies: resolving inequalities?” on Tuesday 4th October in the Ciclo de Conferencias Programa Jean Monnet convened by my great friend Prof. Jordi Marti Henneberg on the theme of Los Desafîos de lintegración Europea.  This was such an honour, especially since I had the privilege of following the former President of the European Union Josep Borrell’s excellent lecture earlier in the day on El Brexit y sus consequencias en la goberabilidad de la Unión Europea.

lectureThis was an opportunity for me to explore the relevance to the European context of some of my ideas about ICTs and inequality gleaned from research and practice in Africa and Asia.  In essence, my argument was that we need to balance the economic growth agenda with much greater focus on using ICTs to reduce inequalities if we are truly to use ICTs to support greater European integration.  To do this, I concluded by suggesting  that we need to concentrate on seven key actions:

  • working with the poor rather than for the poor
  • pro-poor technological innovation – not the “next billion” but the “first” billion
  • governments have a  key role to play through the use of regulation as facilitation in the interests of the poor and marginalised
  • crafting of appropriate multi-sector partnerships
  • managing security and resilience against the dark side
  • enhancing learning and understanding, both within governments and by individuals
  • working with the most disadvantaged, people with disabilities, street children, and women in patriarchal societies

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ICTs for the SDGs: economic agendas

group-smallThe ITU is preparing a new book, provisionally to be entitled “ICT4SDGs: Economic Growth, Innovation and
Job Creation” in advance of the WTDC meeting in Buenos Aires in October 2017 http://www.itu.int/net/events/eventdetails.asp… . This has been explored in some detail over the last two days at a fascinating discussion convened in Geneva.

sdg-groupI have been invited to lead on a 6,000 word chapter, provisionally entitled “Sustainability in Development: Critical Elements” that has an initial summary as follows: “the chapter identifies how ICTs engage with the sustainability agenda and the various elements of the ecosystem (such as: education, finance/capital, infrastructure, policy, market, culture/environment, opportunities) and the stakeholders that are indispensable for ensuring resilient and sustainable development activities in developing countries in spite of some chronic shortages coupled with fast changing and fluid situations that can negatively hamper the efforts”.

I want this chapter very much to be a collective, bottom-up effort, and am exploring various collective ways of generating content – although this is hugely difficult given the tight word limit! At this stage, it would be great to receive suggestions as to (a) what content the chapter should focus on, and (b) examples of case studies of successes and failures with respect to the use of ICTs for sustainable development. Please share any thoughts with me – before the end of September!

For those who may be unfamiliar with my own critical comments on the linkages between ICTs and the SDG agenda do see https://unwin.wordpress.com/…/icts-and-the-failure-of-the-…/, and on the abuse of the term ecosystem https://unwin.wordpress.com/2014/03/16/icts-and-ecosystems/ . Rest assured, though, that the chapter for the ITU will reflect very different perspectives, and I hope that it will indeed represent the interests and concerns of the wider ICT4D community.

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Against “EdTech”…

Sitting in on a recent donor-stakeholder discussion about the use of ICTs to support education for poor people in developing countries, inspired me to formalize my critical thoughts on the increasingly common usage of the term “EdTech”.   There are three main reasons why this terminology is so problematic:

  • children-in-malawi-schoolFirst, the term EdTech places the emphasis on the technology rather than the educational and learning outcomes. Far too many initiatives that have sought to introduce technology systematically into education have failed because they have focused on the technology rather than on the the education.  The use of the term EdTech therefore places emphasis on a failed way of thinking.  Technology will only be of benefit for poor and marginalized people if it is used to deliver real learning outcomes, and this is the core intended outcome of any initiative. It is the learning that matters, rather than the technology.
  • jica-stm-ptc-computersSecond, it implies that there is such a thing as Educational Technology. The reality is that most technology that is used in schools or for education more widely has very little to do specifically with education or learning.  Word processing and presentational software, spreadsheets, and networking software are nothing specifically to do with education, although they are usually what is taught to teachers in terms of IT skills! Such software is, after all, usually called Office software, as in Microsoft Office, or Open Office. Likewise, on the hardware side, computers, mobile phones and electronic whiteboards are not specifically educational but are rather more general pieces of technology that companies produce to generate a profit.  Learning content, be it open or proprietary, is perhaps the nearest specifically educational technology that there is, but people rarely even think of this when they use the term EdTech!
  • intel-classmate-zambia-2010Third, it is fascinating to consider why the term EdTech has been introduced to replace others such as e-learning or ICT for education (ICT4E) which clearly place the emphasis on the learning and the education.  The main reason for this is that the terminology largely reflects the interests of private sector technology companies, and especially those from the US. The interests underlying the terminology are a fundamental part of the problem.  EdTech is being used and sold as a concept primarily so that companies can sell technology that has little specifically to do with education, and indeed so that researchers can be funded to study its impact!

1

Those who use the term EdTech are all conspiring to place the emphasis on the technology rather than on the education.  This is often deliberate, but always misguided!  Many of those who use the term are also concerned primarily in generating profits from education rather than delivering effective, life-changing opportunities for people to learn.  If you ever use the word again, please think twice about it, and preferably use something more appropriate!

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Scenes from Delhi in 1976

Continuing to digitize some of my old photographs, I share here pictures of Delhi in 1976.  It is strange to think that it was nearer to independence in 1947 when I first visited (only 29 years), than it is now to when I first visited (40 years).  So much remains the same in Delhi, but much has also changed.  I note in particular the vast number of new cars – and the consequent air pollution.  But it still remains an amazing city, with such fond memories.  I look forward so much to my next visit.

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“Reclaiming ICT4D” – in the beginning

It is always exciting submitting a book manuscript to a publisher, and today is no exception!  I have at last finished with my editing and revisions, and sent the manuscript of Reclaiming ICT4D off to Oxford University Press.  I just hope that they like it as much as I do!  It is by no means perfect, but it is what I have been wanting to write for almost a decade now.

This is how it begins – I hope you like it:

“Chapter 1

A critical reflection on ICTs and ‘Development’

This book is about the ways through which Information and Communication Technologies (ICTs) have become entwined with both the theory and the practice of ‘development’.  Its central argument is that although the design and introduction of such technologies has immense potential to do good, all too often this potential has had negative outcomes for poor and marginalized people, sometime intended but more often than not unintended.  Over the last twenty years, rather than reducing poverty, ICTs have actually increased inequality, and if ‘development’ is seen as being about the relative differences between people and between communities, then it has had an overwhelming negative impact on development.  Despite the evidence to the contrary, I nevertheless retain a deep belief in the potential for ICTs to be used to transform the lives of the world’s poorest and most marginalized for the better.  The challenge is that this requires a fundamental change in the ways that all stakeholders think about and implement ICT policies and practices.  This book is intended to convince these stakeholders of the need to change their approaches.

It has its origins in the mid-1970s, when I learnt to program in Fortran, and also had the privilege of undertaking field research in rural India.  The conjuncture of these two experiences laid the foundations for my later career, which over the last twenty years has become increasingly focused on the interface between Information and Communication Technologies (ICTs) on the one hand, and the idea of ‘development’ on the other.  The book tells personal stories and anecdotes (shown in a separate font).  It draws on large empirical data sets, but also on the personal qualitative accounts of others.  It tries to make the complex theoretical arguments upon which it is based easy to understand.  Above all, it has a practical intent in reversing the inequalities that the transformative impacts of ICTs have led to across the world.

I still remember the enjoyment, but also the frustrations, of using punch cards, with 80 columns, each of which had 12 punch locations, to write my simple programs in Fortran.  The frustration was obvious.  If you made just one tiny mistake in punching a card, the program would not run, and you would have to take your deck of cards away, make the changes, and then submit the revised deck for processing the next day.  However, there was also something exciting about doing this.  We were using machines to generate new knowledge.  They were modern.  They were the future, and we dreamt that they might be able to change the world, to make it a better place.  Furthermore, there was something very pleasing in the purity and accuracy that they required.  It was my fault if I made a mistake; the machine would always be precise and correct.  These self-same comments also apply to the use of ICTs today.  Yes, they can be frustrating, as when one’s immensely powerful laptop or mobile ‘phone crashes, or the tedium of receiving unwanted e-mails extends the working day far into time better spent doing other things, but at the same time the interface between machines and modernity conjures up a belief that we can use them to do great things – such as reducing poverty.

Figure 1.1 Modernity and the machine: Cambridge University Computer Laboratory in the early 1970s.

1.1

Source: University of Cambridge Computer Laboratory (1999)

In 1976 and 1977 I had the immense privilege of undertaking field research in the Singbhum District of what was then South Bihar, now Jharkhand, with an amazing Indian scholar, Sudhir Wanmali, who was undertaking his PhD about the ‘hats’, or periodic markets, where rural trade and exchange occurred in different places on each day of the week (Figure 1.2).  Being ‘in the field’ with him taught me so much: the haze and smell of the woodsmoke in the evenings; the intense colours of rural India; the rice beer served in leaf cups at the edges of the markets towards the end of the day; the palpable tensions caused by the ongoing Naxalite rising (Singh, 1995); the profits made by mainly Muslim traders from the labour of Adivasi, tribal villagers, in the beautiful forests and fields of Singbhum; the creaking oxcarts; and the wonderful names of the towns and villages such as Hat Gamharia, Chakradharpur, Jagannathpur, and Sonua.  Most of all, though, it taught me that ‘development’ had something powerful to do with inequality.  I still vividly recall seeing rich people picnicking in the lush green gardens of the steel town of Jamshedpur nearby, coming in their smart cars from their plush houses, and then a short distance away watching and smelling blind beggars shuffling along the streets in the hope of receiving some pittance to appease their hunger.  The ever so smart, neatly pressed, clothes of the urban elite at the weekends contrasted markedly with the mainly white saris, trimmed with bright colours, that scarcely covered the frail bodies of the old rural women in the villages where we worked during the week.  Any development that would take place here had to be about reducing the inequalities that existed between these two different worlds within the world of South Bihar.  This made me look at my own country, at the rich countries of Europe, and it made me all the more aware of two things: not only that inequality and poverty were also in the midst of our rich societies; but also that the connections between different countries in the world had something to do with the depth of poverty, however defined, in places such as the village of Sonua, or the town of Ranchi in South Bihar.

Figure 1.2: hat, or rural periodic market at Hat Gamharia, in what was then South Bihar, 1977 1.2 Source: Author

            Between the mid-1970s and the mid-2010s my interests in ICTs, on the one hand, and ‘development’ on the other, have increasingly fascinated and preoccupied me.  This book is about that fascination.  It shares stories about how they are connected, how they impinge on and shape each other.  I have been fortunate to have been involved in many initiatives that have sought to involve ICTs in various aspects of ‘development’.  In the first instance, my love of computing and engineering, even though I am a geographer, has always led me to explore the latest technological developments, from electronic typewriters that could store a limited number of words, through the first Apple computers, to the Acorn BBC micro school and home computer launched in 1981, using its Basic BASIC programming language, and now more recently to the use of mobile ‘phones for development.  I was fascinated by the potential for computers to be used in schools and universities, and I learnt much from being involved with the innovative Computers in Teaching initiative Centre for Geography in the 1990s (see Unwin and Maguire, 1990).  During the 2000s, I then had the privilege of leading two challenging international initiatives that built on these experiences.  First, between 2001 and 2004 I led the UK Prime Minister’s Imfundo: Partnership for IT in Education initiative, based within the Department for International Development (UK Government Web Archive 2007), which created a partnership of some 40 governments, private sector and civil society organisations committed to using ICTs to enhance the quality and quantity of education in Africa, particularly in Kenya, South Africa and Ghana.  Then in the latter 2000s, I led the World Economic Forum’s Partnerships for Education initiative with UNESCO, which sought to draw out and extend the experiences gained through the Forum’s Global Education Initiative’s work on creating ICT-based educational partnerships in Jordan, Egypt, Rajasthan and Palestine (Unwin and Wong, 2012).  Meanwhile, between these I created the ICT4D (ICT for Development) Collective, based primarily at Royal Holloway, University of London, which was specifically designed to encourage the highest possible quality of research in support of the poorest and most marginalized.  Typical of the work we encouraged was another partnership-based initiative, this time to develop collaborative research and teaching in European and African universities both on and through the use of ICTs.  More recently, between 2011 and 2015 I had the privilege of being Secretary General of the Commonwealth Telecommunications Organisation, which is the membership organisation of governments and people in the 53 countries of the Commonwealth, enhancing the use of ICTs for development.

Two things have been central to all of these initiatives: first a passionate belief in the practical role of academics and universities in the societies of which they are a part, at all scales from the local to the international; and second, recognition of the need for governments, the private sector and civil society to work collaboratively together in partnerships to help deliver effective development impacts.  The first of these builds fundamentally on the notion of Critical Theory developed by the Frankfurt School (Held, 1980), and particularly the work of Jürgen Habermas (1974, 1978) concerning the notion of knowledge constitutive interests and the complex inter-relationships between theory and practice.  The next section therefore explores why this book explicitly draws on Critical Theory in seeking to understand the complex role and potential of ICTs in and for development.  Section 1.2 thereafter then draws on the account above about rural life in India in the 1970s to explore in further detail some of the many ways in which the term ‘development’ has been, and indeed still is, used in association with technology.”

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Reclaiming ICT4D

I am so relieved to have finished the first draft of my new book on ICT4D to be entitled “Reclaiming Information and Communication Technologies for Development” which is to be published by Oxford University Press.  Now it is time to redraft and revise it in the light of all of the helpful comments that I have received from colleagues and friends – for which many thanks.  Somehow, I also need to cut it in length, which is proving to be much more difficult than I had anticipated!

It is always fun to create wordles just to try to capture the essence of a book in an image, and so I thought I would share this to provide an overview of what I have written – and of course to whet potential readers’ appetitites.  I guess that most of what I had hoped for has indeed been revealed, but of course the image does not capture the emphasis or the way in which I have referred to particular themes!  It is good, though, to see the emphasis on people, development and ICTs!

ICT4DwordleFor those who would like a little more detail, this is the provisional Table of Contents – subject of course to revision:

  1. A critical reflection on ICTs and ‘Development’
    • A ‘critical’ approach to ICTs for development
    • Understanding ‘Development’
    • ICT4D in theory and practice
    • Reclaiming ICT for Development (ICT4D)
  1. Understanding the technologies
    • An ever more converged and miniaturized digital world: technological and business implications
    • Spectrum and their management
    • From fixed line to wireless communication
    • From voice to data: impacts of the digital transition
    • On Openness and being Free
    • Social Media and Over The Top services
    • 5G and the Internet of Things
    • Incubators, Digital Hubs and App Development
    • The importance of a technical understanding
  1. The international policy arena of ICTs and Internet Governance
    • Stakeholders in the international ICT arena
    • The World Summit on the Information Society and the evolution of ICT4D multi-stakeholder dialogue in the context of the Sustainable Development Goals
    • The differing interests of multi-stakeholderism: the ITU, ICANN and the IGF
    • The future of multi-stakeholderism and interests in the Internet
  1. Partnerships in ICT4D: rhetoric and reality
    • The idea of partnerships in development
    • The emergence of Public-Private Partnerships
    • ICT4D partnerships: a good case still remains
    • Delivering effective multi-sector partnerships
  1. From regulation to facilitation: the role of ICT and Telecommunication Regulators in a converging world
    • A balance of interests
    • Technical aspects of ICT and telecommunication regulation
    • Universal Service and Access Funds
    • The challenge of revenue generation
    • New models of facilitation in the interests of the poor
  1. Reflections on the dark side of ICT4D
    • Privacy and security
    • The dark side
    • From ‘cybersecurity’ to resilience
    • The big con: social media, Google and Big Data
    • Dehumanization: cyborgs and the Internet of Things
    • In the interests of the poor and marginalized
  1. …in the interests of the poorest and most marginalized
    • ICTs and empowerment
    • Technical options for empowering the poor and marginalized
    • The role of governments and international organisations
    • The power of multi-sector partnerships
    • The Dark Side: managing security and resilience
    • Enhanced learning, understanding and action
    • Reclaiming ICTs for development

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Dehumanization: cyborgs and the Internet of Things

[Just written this,  the beginning of Section 6.5 of my new book on ICT for Development – thought it might be of interest]

I distinctly remember once walking down Queen Victoria Street in London, and looking down through a window beneath street level to see row upon row of computers, each with their human attached, working away at delivering some unknown products.  It so reminded me of my early readings of Marx’s (1976) Capital, and the dehumanization of labour through the factory system that was designed to extract yet greater surplus value for the capitalists.  Although people like to think that they are in control of their ICTs, this is increasingly not the case.  Office workers come into their open plan work spaces, and ‘their’ computers force them to log in so as to access the information and communication tools necessary to do their work.

All too often, people communicate together by mobile devices even when they are in the same room (Figure 6.1); the art and skill of face to face conversation is swiftly being eroded, mediated instead through technology.  Internet addiction is now widely recognised as a compulsive-impulsive spectrum disorder (Block, 2008) involving excessive use, withdrawal, tolerance and negative repercussions (see also Cash et al., 2012), with rehabilitation centres being created across the world, from China to the USA, in order to try to help addicted people.

Figure 6.1: Young people communicating at the Hotel International and Terminus, Geneva, 2013

Dehumanisation

Source: Author, 19 May 2013 (taken with permission of all five people shown in the photograph).

One particularly prescient early image of the relationship between humans and technology is Villemard’s depiction in 1910 of how he thought a school might look in 2000, showing books being dropped into a machine that transforms the information, which then passes through electric cables into each pupil’s headsets.  Conceptually, this is not that different from the online learning systems that now increasingly dominate classrooms on both rich and poor countries alike.

Figure 6.2: Villemard’s 1910 image À l’École, depicting how he thought a school might look in 2000.

Villemard

Source: http://expositions.bnf.fr/utopie/grand/3_95b1.htm, accessed 3 August 2016.

In the GSMA’s Mobile World Congress held in Barcelona in February 2014 smartwear was all the rage, and I remember thinking as I walked past Sony’s advertisement for Xperia on the metro platform wall (Figure 6.3) that there were things about my life that I would definitely not want to log, and would certainly not want others to have access to by hacking either my devices or the cloud servers where they might be stored.  Yet countless people have purchased such devices, and regularly have their health data automatically uploaded so that companies can analyse it and generate profits without paying them anything in return.  This is an extreme example of Big Data surplus extraction, because not only do people have to buy the devices in the first place, and sometimes the software, but they also then give the data to the companies for no recompense, and generally receive little back individually that might actually enhance their health.

Figure 6.3: Sony’s poster “Log your life with SmartWear” on the wall of a metro station in Barcelona during Mobile World Congress, 2014

Sony

Source: Author, 28 February 2014

[now time to write the actual section that explores the increasingly interwoven character of machines and humans, especially as ICTs are increasingly being advocated as a way to enhance development]

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Education reform in Pakistan: rhetoric and reality

Shia TretOne of the most interesting aspects of my visit to Pakistan in January this year was the informal, anecdotal information that I gathered about educational change in the Punjab, and in particular DFID’s flagship Punjab Education Support Programme II.  I should declare right at the beginning here that I used to work for DFID (between 2001 and 2004), and I am a member of their Digital Advisory Panel.  I have many friends in the Department, and I admire much of the work that they do.  I was therefore indeed shocked by what I was told and what I summarise below.

When ever the subject of this particular programme came up in conversation in Pakistan, it was always greeting with severe criticism, even derision.  Most of my conversations were with educationalists, academics, landowners, and rural people in the Punjab.  I have not shared these comments before, because they were indeed anecdotal, and I did not see the evidence with my own eyes.  Nevertheless, a report that a colleague recently shared with me by Gethin Chamberlain in the Mail on Sunday (not a paper that I ever usually read!) updated on 14th April 2016,  coincides so strongly with what I was told that I do feel it is worth sharing some of my insights here.

In summary, the Mail on Sunday report commented that:

  • “Department for International Development gives £700m to Pakistan
  • In Punjab, which gets £383m, auditor general uncovered huge corruption
  • 5,000 schools and 40,000 teachers syphoning off cash in other area, Sindh
  • Rana Mashhood is under investigation for corruption”

To be sure, such allegations undoubtedly reflect internal political battles within Pakistan, and continuing complaints about corruption more generally in the administration of agriculture in Punjab (see for example, reports in the local press about matters such as laser land levelling technology, and the widespread corruption in the Agriculture Department of the Punjab Assembly). They are also intended to add fuel to the newspaper’s campaign to “end foreign aid madness”!  However, they nevertheless reflect poorly on the role of DFID and on the implementation of this particular programme.  There is an amazing dissonance between the rhetoric of success, and what I heard on the ground in Punjab.

The DFID programme is ambitious, as highlighted in a report in 2013 by Sir Michael Barber (DFID’s Special Representative on Education in Pakistan, and Chief Education Advisor at Pearson) entitled The Good News from Pakistan: How a revolutionary new approach to education reform shows the way forward for Pakistan and development aid everywhere.  In this, he says “This time it’s going to be different” (p.9).  The work of DFID is wide ranging, and has many elements to it, but one of Barber’s main contributions was to explore ways through which expansion in low-cost private sector educational delivery might spur the government to reform itself (pp.49-50).  The private sector is also involved heavily in other ways, with British Consultancy Firm IMC Worldwide (an International Development and Engineering Consultancy) being the main contractor in rolling out much of the school building programme on the ground, through the Humqadam initiative.  IMC maintains the rhetoric of success, claiming that “In Punjab, the programme is helping the government to meet overall provincial needs, by providing missing facilities in 16,000 schools and providing 27,000 additional classrooms”.  The Humqadam website itself provides further euphoric statements about Britain’s support for education in Pakistan, noting that “Evidence regarding Pakistan’s education opportunities comes from none other than David Cameron, the Prime Minister of Great Britain.  Following a recent visit to Pakistan, he laid the foundations for the initiation of this programme by highlighting the importance of education and Great Britain’s deep commitment, the Department of International Department (DFID), to support education sector reform and the promotion of a quality education for all school age children” (sic).  Humqadam goes on to note that they are working on school construction and rehabilitation using a £184 million allocation of funding from DFID, as well as funding from the Australian DFAT.

Irrigation and peopleThe reality, as it was relayed to me, is very different. Clearly, these are anecdotes, but the following were the main points that my colleagues mentioned:

  • They felt that the project was well behind schedule, and feared that delays would mean that delivery would thus be rushed in an attempt to catch up, leading to poor quality.  The programme was frequently described as a “joke”.  In contrast, DFID’s Development Tracker page suggests that there was a substantial over-spend in 2013/14, and a slight underspend in 2015/16, with 2014/15 being just about on budget.  Moreover, DFID’s most recent review of the project dated January 2016 had provided an overall very positive account of the work done so far, although it did note that “The school infrastructure component has been slow to perform” (p.2).
  • There was also a strong perception that those involved in the design of the project had not grasped the actual realities of the educational challenges on the ground in Punjab.  The truth of this is much more difficult to judge, but there was undoubtedly a feeling that the views of influential “outsiders”, who rarely visited schools and villages on the ground, but spent most of their time talking with senior government officials in offices in Lahore or Islamabad, had been prominent in shaping the programme.  Interestingly, I also overheard a fascinating conversation between two foreign aid workers over breakfast one day in a smart international hotel.  They were absolutely scathing in what they said about the programme in both design and delivery, and seemed to verify the comments that I had previously received from my Pakistani friends.  I so wanted to go over and ask them more, but I had felt guilty about listening to their conversation; in my defence, they were speaking so loudly that it was actually impossible not to hear what they were saying!
  • CowsFor me, though, the most important thing was what people said about the actual delivery of school building on the ground, and how it did little to counter the  power of landlords.  I was, for example, told on several occasions that some landowners used the newly built school buildings as cattle byres, and that the first thing that teachers had to do in the morning was to clean out all of the manure that had accumulated overnight before they could start teaching.  More worryingly, I was given one account whereby my interlocutor assured me that on more than one occasion a landlord’s thugs had beaten teachers and threatened to kill them if they ever returned to their new school buildings.  The reality and threat of rape for women teachers was a common complaint.  Again, I never witnessed this, but the assuredness of those who told me these stories, many of whom I deeply trust, makes me inclined to believe them.  This is the perceived reality of education reform on the ground in Punjab.

Even if these stories are untrue, and are themselves myths designed to undermine DFID’s important work in trying to help deliver better education in the Punjab, they are indeed damaging to DFID’s reputation.  I would love to know more about the reality of these claims, but as was pointed out to me during my time in Pakistan, it is not easy for a white European to spend time in villages, especially overnight, in the parts of Punjab where such things might be happening.

The main thing that persuaded me to write this piece was a Facebook message I received this morning, that then suddenly disappeared.  It read:

“It is true though Tim Unwin.  What is really pathetic is that neither Dfid nor Sindh/Punjab government are made accountable for those children whose education will discontinue after this debacle. Education Fund for Sindh boasted enrolling 100 thousand out of school kids. Overnight the project and project management has vanished, website dysfunctional…Poof and all is gone. There is no way to track those children and see what’s happening to their education”

This is so very sad.  We need to know the truth about educational reform in Pakistan – and indeed the role of donors, the private sector and richly paid consultants – in helping to shape this.   I cannot claim that what I have been told is actually happening on the ground, but I can claim that this is a faithful record of what I was told.

 

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Sexual harassment at international ICT events: a call for action

I have become increasingly saddened and dismayed in recent years at the level of sexual harassment, and what I see as inappropriate and unacceptable behaviour by a surprising number of men at the ICT conferences and exhibitions convened by some international organisations.  This ranges from generally loutish actions by some groups of young men, to what can only be called predatory behaviour by some older and more senior figures in the sector.  Until the last couple of years, I had thought that such behaviour had largely disappeared, but from what I have witnessed myself, from what I have heard from women in the sector, and from what I have read, it is clear that action needs to be taken urgently by all those in the sector, and particularly those who are organising conferences and events.

ITU maleThe ICT industry has for far too long been dominated by men, much to its disadvantage, and it is good that an increasing amount of publicity is being shed on the sexism that has come to dominate the sector more widely.  In 2014, the Guardian newspaper ran an interesting series of reports on the subject, one of which was entitled “Women ‘belittled, underappreciated and underpaid’ in tech industry“, and in 2015, the BBC also featured a report on “Sexism in Silicon Valley and beyond: tech wake-up call” following the case brought by Reddit boss Ellen Pao against her former employer, venture capitalist Kleiner Perkins.  However, this is the tip of the iceberg.

UN Women Watch has defined sexual harassment as “Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature”, and has provided an excellent detailed document describing this in more detail and giving example of verbal, non-verbal and physical sexual harassment.  Such behaviour can certainly be by both men and women, but the vast majority of perpetrators are men, and it is high time that concerted action is taken to stop it.

ZTE.jpgAs a first step, I am issuing this call for all international organisations in the field of ICTs to issues guidelines on expected behaviour at their events.  I prefer guidelines to codes, because codes generally require policing, and the imposition of penalties or sanctions should anyone be found guilty.  In practice, this is extremely difficult to implement and enforce.  Guidelines, instead, reflect expected norms, and should be acted upon by everyone participating in an event.  If someone witnesses inappropriate behaviour, it should be their responsibility to take action to ensure that the perpetrator stops.  In far too many cases, though, people at present do not take enough action, especially when the harassment is by someone senior in the sector.  This has to change.  We must all take collective responsibility for bringing an end to such behaviour, so that everyone can participate equally at international ICT events without fear of being harassed because of their gender or sexuality.

DohaTo be sure, there are very complex cultural issues to be considered in any such discussion, but the fundamental aspect of harassment is that it is any behaviour that someone else considers to be unacceptable.  Hence, we must all consider the other person’s cultural context in our actions and behaviours, rather than our own cultural norms.  Just because something might be acceptable in our own culture, does not mean that it is acceptable in another person’s culture.  Despite such complexities, some international organisations have indeed produced documents that can provide the basis for good practices in this area.  Some of the most useful are:

  • The UN’s Standards of Conduct for the International Civil Service, which has a useful paragraph (21) on harassment: “Harassment in any shape or form is an affront to human dignity and international civil servants must not engage in any form of harassment. International civil servants have the right to a workplace environment free of harassment or abuse. All organizations must prohibit any kind of harassment. Organizations have a duty to establish rules and provide guidance on what constitutes harassment and abuse of authority and how unacceptable behaviour will be addressed”
  • The Internet Governance Forum, has a short and straightforward code of conduct, which begins by stating that participants must “Treat all members of the IGF community equally, irrespective of nationality, gender, racial or ethnic origin, religion or beliefs, disability, age, or sexual orientation; all stakeholders of the IGF community should treat each other with civility, both face to face and online”.  This could be more explicit with respect to harassment, but it is at least a start.
  • One of the clearest and most detailed documents is the conference anti-harassment policy template, developed by the Geek Feminism Wiki.  This has useful suggested texts of different lengths, with the  shortest being “$CONFERENCE is dedicated to a harassment-free conference experience for everyone. Our anti-harassment policy can be found at: [URL for full anti-harassment policy]”.  It goes on to give medium and full length policy templates, as well as suggestions for actions that participants and staff should take.

I look forward to the day when all international ICT conferences do indeed have such guidelines on sexual harassment, and hope that this will begin to create a better, safer and happier environment where we can all work together more effectively to reach appropriate decisions about these important technologies and their use.

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Filed under Conferences, ICT4D

On the representation of the poor in international ICT4D forums

I found myself writing today about the ways through which the poor and marginalised are represented in major global ICT4D forums.  What I wrote, shocked me, and I fear that when published it will shock most of the readers of my new book as well! I am therefore sharing it here to try to garner some feedback beforehand that can help me recraft and improve the chapter.  This short piece is only the beginning of the section, and it does go on to suggest ways through which the voices of poor people can indeed be articulated and listened to,  not least through innovative uses of ICTs.  However, I would be fascinated to receive any feedback, preferably polite, on my thoughts below:

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“… the voices of the poorest and most marginalised are rarely if ever directly present in international ICT4D forums.  There is therefore a very real challenge of representation in such meetings.  Few participants have anything other than a relatively shallow understanding of what poverty is really like, or have ever engaged deeply trying to understand the needs of the poor, and how these might be delivered through ICTs.  To be sure, much research has been undertaken on ICTs and poverty, and some policy makers may have read a little of this literature, but global ICT4D forums remain forums of the elite and the powerful.  Some civil society representatives, with their supposedly strong involvement with community groups, are most likely to be closest to understanding the needs of the poorest and the most marginalised, but even then their senior representatives at international meetings are often far removed from the grounded reality of poverty.  Theoretically, government officials, with their responsibility for all of their citizens, should be mindful of the needs of their poorest and most marginalised citizens, but all too often government representatives are drawn from ruling elites, in both rich and poor countries alike, and again do not necessarily understand how ICTs might be able to empower poor people.  Their interests are often primarily in being re-elected. Moreover, the increasingly close relationship between governments and the private sector mean that all too often governments favour the interests of the private sector over those of the most marginalised, in the mistaken belief that economic growth will necessarily eliminate poverty.  Additionally, many of the most capable young ICT Ministers in poor countries are themselves drawn from the private sector, thereby reinforcing this private sector view of how to reduce poverty through the use of ICTs.   The private sector itself, including the supposedly munificent founders of Foundations, is primarily interested in driving economic growth and profits, and tends to see the poor and the marginalised largely as customers or an enhanced market. Few representative of the private sector at international ICT4D forums can lay claim to being poor.  To be sure, it is inevitable that international forums are populated by elites, and many people who attend them do like to think that they have the interests of the marginalised at heart.  Nevertheless, it is important that further consideration is given to this issue, and innovative ways are indeed sought through which the balance of conversation and debate is changed.  This short section highlights challenges with three particular areas: the involvement of young people, the highly sexist male-dominated character of the ICT sector itself, and the voices of those with disabilities.”

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Filed under Africa, Commonwealth, Development, ICT4D, Story-telling, Uncategorized