ICTs and Urban Micro-enterprises in Mumbai

P.Vigneswara Ilvarasan and Mark Levy have just made available the final report from their exciting and innovative IDRC funded research on the use of ICTs by urban micro-enterprises in Mumbai, employing fewer than 20 hired workers.  This is one of the most important analyses of ICTs and entrepreneurs that I have recently read.  The methodology is much more rigorous than that of most research in the field of ICT4D, which means that considerable credence can be placed on the reliability of the results. Some 329 male owners or managers of micro-enterprises, and 231 female owners were interviewed between April and June 2009, and a further 102 men and women were surveyed in September and November 2009.

Whilst I might have some quibbles over definitions – surely in general usage, the term micro-enterprise is used to refer to much smaller units than those employing 20 people – this is a really excellent piece of research that deserves widespread citation.  Its key findings are:

  • “Nearly everyone who owned or managed a microenterprise—regardless of sex—had a mobile phone.
  • Many female and male microentrepreneurs who owned or managed microenterprises and who used a mobile for business communication reported that the year-over-year income of their business had risen.
  • Urban microentrepreneurs experience different levels of economic growth depending on how they use their mobiles for business communication.
  • The positive impact of mobile phones on microenterprises might emerge only after two years of use. Microentrepreneurs who owned a mobile for two years or less saw some growth in business income; those who had begun to use their mobile more than two years earlier experienced even greater income growth.
  • Levels of PC ownership and usage at home and work were low.
  • Few microentrepreneurs frequented Internet cafés for business purposes.
  • Only small numbers used their mobiles for the full range of business-enhancing activities.
  • Consideration of a microentrepreneur’s full repertoire of ICT use showed a positive relationship with microenterprise growth, especially when other factors such as gender and motivation were also taken into account.
  • Compared to women-owned microenterprises, microenterprises owned or managed by men had much greater increases in business income, although female owned microenterprises also experience some growth
  • The more positive a female microentrepreneur felt about her status and power because of her business, the more she was motivated to use ICTs in support of her business.
  • The more that a woman entrepreneur used mobile phones, workplace computers, etc., the more her microenterprise grew, especially businesses in the trade sector of the informal economy.”

Thanks Vignesh and Mark for enriching us with this important study.

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Glitch with using Google Mail View – be warned!

Wow – managed to track down an elusive error!  Has anyone else come across this glitch? Guess they must have….

A colleague was transferring data from a large number of .doc forms completed in Microsoft Word into an Excel spreadsheet, and instead of downloading the .doc files, simply opened them in Google Mail’s View function.  However, the data ‘appeared’ different to what was shown when the files were downloaded and opened in Word – so, most of the figures incorporated into the spreadsheet were actually wrong.  Basically, Google View represented the figures  incorrectly.

The problem seems to have been because the forms on the original .doc documents had been completed using drop-down menus, and therefore that the View function did not pick these up correctly.  There was no way of knowing that the figures were wrong, unless the original files were actually opened and checked.  I wonder how many other people have therefore incorporated incorrect data into their work as a result of this glitch?

So, don’t rely on Google Mail’s View function if your document includes such things as drop-down menus!  Just wondering, is this actually a subtle way of Google trying to undermine Microsoft?

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UK Government switches off child database

I have previously raised concerns about the creation of the national ContactPoint database of all children that was put in place in 2009. I’m therefore delighted to note that this is to be shut down.

The BBC  reports that the “£235m government database containing the records of England’s 11 million children has been switched off. … Within two months of the switch-off all the data collected for the system is to be destroyed, although the information will still remain in the social services, education and health departments it had been gathered from. But there have been concerns that there is nothing collating key information centrally in one place. The system, which has been running since January last year, was always controversial and was set to cost a further £41m a year. After successive delays, it was rolled out to only 15,000 users, out of the initial target of 330,000. The system was used by doctors, social workers, schools, charities and other individuals involved in the protection of children. Many said it was useful in tracking children and discovering the truth about the way they are cared for. …  But civil liberties groups criticised it as intrusive and disproportionate.”

While it is of course crucial that we find ways to try to ensure that all those seeking to support “children at risk” can share information efficiently, the creation of a national database of information about all children raised huge ethical issues.  Whilst it seems that the reason for the closure of ContactPoint was largely on cost grounds, it is good to see that this represents at least a small step back from the excessive use of ICTs by the UK state to maintain databases of information so that it can more effectively monitor and control the country’s population.

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Filed under Ethics, ICT4D, UK

Google waves goodbye to Wave

So perhaps Google is not so all-seeing and all-wise after all.  After a year of dismal take-up, Google has decided to stop developing Wave as a stand-alone product according to Urs Hölzle (Senior VP Operations and Google Fellow) in an update on Google’s official blog on 4th August 2010.

Wave was launched in 2009 with a great fanfare – and was described by Google at the time as “how e-mail would look if it were invented today”.  In essence, it combined e-mails with instant messaging and features to allow people to collaborate in real time on documents.

However according to Urs Hölzle on Google’s blog, “Wave has not seen the user adoption we would have liked. We don’t plan to continue developing Wave as a standalone product, but we will maintain the site at least through the end of the year and extend the technology for use in other Google projects”

For other reports:

  • BBC Report on 5th August 2010

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Putting the USA in its place

Am I the only one who gets infuriated when I hear citizens of the USA referring to themselves as Americans, as though the only Americans in the world are US citizens?  America is a continent, indeed for some two continents: South America and North America.  Guatemalans, Canadians, Argentinians, Brazilians, Peruvians are all Americans.  We therefore need to invent a new word to refer to citizens of the USA, and their language.

Perhaps we should all start referring to USans (as in Jamaicans but from the USA),  USish (as in English or Spanish) and USese (as in Portuguese).  The trouble is that these do not roll easily off the tongue!  However, at least it might begin to stop the rot.  Why do so many US citizens really  think that they have a natural born right to rule the world!  If we stop calling them Americans, it might make them think twice about the real place of the USA.

Britain once imposed its rule over much of the world, but most of us born here now realise the perils of imperialism. By encouraging USans to realise that they  come from a relatively small country lacking in culture and history, we might actually be doing them a huge favour, helping them to find their true place in the world – not as an aggressor seeking to impose one particular vision of so-called democracy on the rest of the world, but instead as a peaceful neighbour seeking to do good.  After all, the USA has merely 4.5% of the world’s population, and is dwarfed by China with 19.5% and India with 17.3%.  When China and India take their rightful places as world leaders, what will poor USans do then? At the very least, the next time you hear a US citizen referring to themselves as an American, do ask whether they come from Ecuador, Venezuela or Costa Rica and see what the reaction is!

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Illiterate UK graduates find it hard to get a job!

I was interested to read a report by Jack Grimston in the Sunday Times on 1st August under the headline “Top firms forced to reject ‘barely literate’ graduates”.  What amused me is that anyone should find this surprising!  For years, schools have paid insufficient attention to the teaching of good English, and most university academics simply do not have the time to correct the spelling, punctuation and grammar of essays written by students.

The report commented that:

  • “Waitrose and other blue-chip employers are struggling to fill graduate trainee schemes, despite receiving thousands of applications, because candidates fail to fill in forms properly and sometimes seem barely literate”
  • “Will Corder, UK recruitment adviser at Kimberly-Clark, the manufacturer of brands such as Kleenex and Andrex, said his company had been able to recruit only eight graduate trainees, fewer than in previous years. One candidate, asked how he or she had developed leadership skills, replied: “At church Im [sic] in charge of some organisation.” Corder said: “Surprisingly, it is particularly bad among those doing master’s degrees — bad grammar, bad spelling and they do tend to be very, very verbose and say very little”
  • A shortage of qualified university and school leavers is holding back the economic recovery, according to early findings by the Institute of Directors in a poll of members.“A surprising number have vacancies they are unable to fill,” said Mike Harris, the institute’s head of skills, who will present his findings to Vince Cable’s business department. “They cite lack of skills and bad attitude. They are flagging up clearly that it is a real struggle to find workers and this is holding back recovery.”
  • “Recruiters complain of applicants unable to spell company names, answer simple questions or provide information instead of vacuous buzzwords”

This is a damning indictment of the British higher education system.  Whilst I would be one of the last to say that a university education should purely be about providing skilled employees for top firms, it is critically important that academics listen to what employers say.  The message is clear: universities are turning out graduates who often seem barely literate, and more worryingly still who have a poor attitude to the workplace.  Surprise, surprise!

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ICTs and Special Educational Needs in Ghana

Godfred Bonnah Nkansah and I are delighted that our paper on the contribution of ICTs to the delivery of special educational needs in Ghana has just been published in Information Technology for Development, 16(3), 2010, 191-211. The paper not only provides rich empirical evidence of the usage and potential of ICTs in the special educational needs sector in Ghana, but also argues strongly that much more attention should be paid to the positive benefits that ICTs can bring to the lives of people with disabilities across Africa.

Abstract
This paper explores three main issues in the context of Ghana: constraints on the delivery of effective special educational needs (SEN); the range of information and communication technologies (ICT)-based needs identified by teachers, pupils and organizations involved in the delivery of SEN; and existing practices in the use of ICTs in SEN in the country. It concludes that people with disabilities continue to be highly marginalized, both in terms of policy and practice. Those involved in delivering SEN nevertheless recognize that ICTs can indeed contribute significantly to the learning processes of people with disabilities. Governments across Africa must take positive action to ensure that such experience with ICTs can be used to enable those with SEN to achieve their their full potential, whether in special schools or included within mainstream education.

For media comments on this research see:

  • The Commonwealth Secretariat News

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Filed under Accessibility, Africa, Education, Ethics, ICT4D

Changes to A-levels: improving the quality of learning?

A report in today’s Sunday Times, highlights concerns expressed by the Education Secretary Michael Gove, about the structure of assessment in British secondary education.  As the paper reported, “Michael Gove wants to see A-levels become more academically rigorous and to scrap AS-levels, which are in the first year of the sixth form … He is responding to complaints by universities that the current A-level system, introduced in 2000, fails to prepare pupils for in-depth study”.

As the Sunday Times goes on to observe, Gove “will invite universities to design new A-levels, modelled on the new Cambridge Pre-U qualification, taken by a number of leading state and independent schools in preference to A-levels. Gove said: ‘We will see fewer modules and more exams at the end of two years of sixth form and, as a result, a revival of the art of deep thought'”.

There is absolutely no doubt that in terms of academic rigour most students who are educated in the British education system today lack many of the skills required to undertake a traditional university education successfully.  This is one of the factors underlying the dumbing down of standards in British universities that has occurred over the last decade.  The reform of A-levels may therefore be able to contribute to the training of young people’s minds so that they can better cope with the intellectual rigours required of a high quality university education.

However, this is only part of the story.  Many young people work incredibly hard for their A-levels, and perform outstandingly well at good universities – even under the present system.  Our secondary schools also provides them with a diversity of skills and other experiences that were simply not available a decade ago.  Such skills are important – but do not necessarily fit them for intellectually rigorous university degrees. Let us not decry the huge achievements of our young people who have gained excellent A-level grades over the last decade, and their teachers who have struggled to help them learn whilst also navigating the ever increasing amount of regulation imposed on them.

Yes, universities are indeed about training people’s minds, encouraging them to think beyond the confines of existing knowledges, and developing the incredibly important skill of critical analysis.  But we should not expect 50% of our young people to be interested in doing this, or indeed to be able to do it successfully!  We do need rigorous ways of accessing people’s aptitude to enter a high quality university system, and the present AS and A2 system has undoubtedly failed to do this.  However, so-called university courses that cater for the apparent demand for dumbed down mass higher education system do not need rigorous A-levels as a mechanism for judging the quality of applicants. If you can get into a university today with C, D and E grades under the present A-level system, it seems to be to be very clear that these universities are not actually interested in the skills that new, more rigorous and intellectually challenging A-levels might provide.

We must have an intellectually vibrant and challenging university system in this country.  But until it is accepted that this means we need fewer universities, and that other forms of further education are more appropriate for perhaps a quarter of our young people, tinkering with the examinations that young people  undertake at the end of secondary education will make little difference.

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Entourage glitches

I don’t seem to have much luck using Entourage (version 12.2.5) (yes, of course I am a Mac user) with OS 10.6.4 – and connecting to the university’s Exchange server !  So, as I manage to resolve issues I thought it might be helpful to others to post some useful tips.

Problems receiving e-mails:

  • If you can send e-mails OK, and all of your account settings are fine, this is most probably a cache issue
  • Go to the Inbox on Entourage, control click and access Folder Properties
  • Then simply click on Empty Cache [OK – any items that are not synchronised with the Exchange server will be lost, but it’s about your only way to resolve this]
  • But this solution has worked a couple of times recently [thanks to Matthew Convery for discovering it for me!]

When things go really wrong:

  • remember that Time Machine does not really back up your Entourage database effectively
  • about the only solution is to try to rebuild your database
  • In the past, I have been unlucky with this, but recently leaving the rebuild to sort itself out overnight did the trick, and the rebuilt database works
  • Mind you, the best solution is periodically to back up your Entourage database.  This is located in Documents – Microsoft User Data – Office 2008 Identities – Main Identity – Database [Entourage really does not like it when this file gets to around 10 GB!]

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New guide to good practices in UK-Africa Higher Education partnerships

The Association of Commonwealth Universities’ Africa Unit has just published an excellent short guide on good practices in developing educational partnerships between higher education institutions in Africa and the UK.

As the Africa Unit comments, “The main reason behind the preparation of this Guide … is the lack of knowledge about the scope, nature and depth of partnerships in this area. The Guide does not set out to present a set of universal, objective rules to be followed and which will guarantee success. Instead, it identifies 10 valuable ‘principles of management and good governance’ which have been the driver behind a number of successful and sustainable UK-Africa partnerships, which can inform future partnerships”.

This is a really useful document, full of helpful tips and advice, and anyone considering developing such partnerships should get hold of a copy and read it diligently. The ten key principles that it advocates are:

  1. Shared Ownership
  2. Trust and Transparency
  3. Mutual Understanding of different Cultural and Working Environments
  4. Clear Division of Roles and Responsibilities
  5. Effective and Regular Communication
  6. Joint Strategic Planning and Implementation
  7. Strong Commitment across the board from Staff and Management
  8. Supportive Institutional Infrastructure
  9. Monitoring and Evaluation
  10. Sustainability

As someone who has been actively involved in such partnerships over the last decade, these principles resonate very strongly with my own experiences.  Many thanks to the Africa Unit for expressing them so clearly and succinctly.

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Filed under Africa, Higher Education