Driving to Ba’Kelalan…

I was both humbled and delighted to have been invited to be a keynote speaker at the e-Borneo Knowledge Fair held in Ba’Kelalan (Sarawak, Malaysia) between 25th-27th October this year.  This unique event, places the emphasis on it providing “opportunities for engagement and knowledge exchange between community members, researchers, government officials, private sector representatives and development professionals”.  Convened by the Institute of Social Informatics and Technological Innovations (ISITI) of Universiti Malaysia Sarawak (UNIMAS), it provides a very rare opportunity for academics and others to learn about community-based sustainability from people living in isolated communities, in this case in the Kelabit Highlands on the border of Sarawak and Indonesia.

To give participants from outside the community an impression of Ba’Kelalan’s isolation, the Knowledge Fair began in the coastal town of Lawas, and the first day was spent driving south-east in a convoy of 4-wheel drive vehicles along old logging roads to the village.  The journey took around nine hours, including some short stops on the way, and I hope that the pictures below capture something of the road conditions and the amazing forest landscapes through which we drove. The rapidity with which the tarmac surface laid for part of the way only about three years ago had degraded was quite remarkable, and it is easy to see how very difficult the driving conditions must be in the rain.  Thanks Nelson for doing such a great job in getting us there!  We arrived very shaken, with our bodies still creaking from the journey, but it undoubtedly gave us a much better understanding of the implications of isolation for the people living in the forested highlands in the interior of Borneo.

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(Note that the 18th slide shows not the entrance to Lawas, but rather the route by which to leave Ba’Kelalan so as eventually to reach Lawas).

 

Responding to sexual harassment in the workplace

One of my reasons for so strongly supporting the ITU and UN Women led EQUALS (gender equality in the digital age) initiative was my realisation that there continues to be a surprising amount of sexual harassment at international ICT events, as noted in my blog post on the subject in May 2016.  I still firmly believe that all organisations convening such conferences and events should have a set of guidelines advising participants on appropriate behaviours, not least since such behaviours are heavily culturally influenced, and people may not always realise what is expected behaviour in another culture.

However, my management and leadership experience has sadly taught me that sexual harassment in the workplace, especially in the ICT sector, remains far too prevalent.  I have always tried to put appropriate policies in place if they did not previously exist in the organisations where I have worked, and personally to support those who considered that they were being harassed.  I have also encouraged organisations to provide training where relevant, and always to include sexual harassment within wider staff training programmes on bullying.  However, I realise that I have never provided specific guidance on my blog to advise people on how to respond to being harassed.  When people are sexually harassed, they often feel helpless and do not know where to turn.  Recommended responses to harassment also vary in different legal systems and cultures.  So, to make amends , I thought it might be helpful to provide the following set of links that provide a wealth of helpful material:

Summarising the above, it seem that there are five main pieces of immediate advice:

  1. Know your organisation’s staff handbook and always follow the guidance contained within it on sexual harassment.
  2. Talk with your harasser immediately, tell them that you do not like being harassed, and ask them to stop.  This may not always be easy, but it is important that they know you feel harassed.  If it helps, have a friend with you when you tell them.
  3. Document everything, and put the date on every note.  Preferably, do this in a handwritten form in a notebook that can be used as a consecutive record of what has happened.   Do not simply type it on your work laptop or computer that could be hacked by someone else.
  4. Report it in writing to the appropriate person in your workplace immediately if any touching is involved, or if you receive explicit demands for sex.  If you are being harassed by the person to whom you are meant to be reporting, or if the head of the company or organisation is the person who is harassing you, there  should be a nominated alternative person who should be informed.  This might be the Head of Human Resources, or if the head of the organisation is concerned it could be the Chairman of the Board or Council.
  5. Find support.  Many organisations and companies have someone whose role is to provide such first line support or provide direction to an appropriate source of help.  People who are harassed sometimes feel guilty, or blame themselves, even though they have done nothing to encourage such harassment.

ICT4D: Mainstreaming the Marginalised

People in workshopIt was great to be back in Islamabad to participate in the second two-day workshop organised by the Inter-Islamic Network on Information Technology and COMSATS Institute of Information Technology with the assistance of the UNESCO Chair in ICT4D, and held on 5th and 6th October.  It was fascinating to see the progress that has been made in Pakistan since the first such workshop that we convened in January 2016,  particularly in terms of policy making, awareness, and entrepreneurial activity.  It was also very good to see such a diverse group of participants, including academics, entrepreneurs, civil society activities, government officials, and representatives of bilateral donors engaging in lively discussions throughout both days about how best we can turn rhetoric into reality.

Following the official opening ceremony, there were seven main sessions spread over two days:

  • shahUnderstanding the ICT4D landscape, in which the main speaker was Dr. Ismail Shah, the Chairman of the Pakistan Telecommunication Authority
  • The road to facilitation: financial technologies for the marginalised, with a plenary given by Qasif Shahid (FINJA) about making payments frictionless, free and real time.
  • Addressing the digital gender gap, at which I had the opportunity to talk about why this is a pressing concern, and it gave me a chance to talk about the new UN-led EQUALS initiative for gender equality in a digital age, as well as some of the challenges that face women in using ICTs (slide deck).
  • No tech to low tech to high tech: an entrepreneur’s tale, with a plenary by Muhammad Nasrulla (CEO INTEGRY).
  • Tech innovationServing the most marginalised: accessibility and disability, with a plenary by David Banes on access and inclusion using ICTs, which included a very useful framework for considering digital accessibility issues.
  • Developing technologies for the rural/urban slum needs, during which Muhammad Mustafa spoke about his vision of enabling all 700 million illiterate adults in the world to go online through his Mauqa Online initiative.
  • Educating the marginalised, where I spoke about educating marginalised children (slide deck) and Shaista Kazmi from Vision 21 described their Speed Literacy Program.

Each session combined enthusiastic discussion around the themes addressed by the plenary speakers, and it was excellent to learn from all those involved  about using ICTs in very practical ways to deliver on the needs of poor and marginalised people and communities in Pakistan.

Atiq and AlberFull details of the event can be found on the INIT site, where copies of the slide decks from each main presentation will also be available.  Very many thanks go to all of the organisers, especially Tahir Naeem, Akber Gardezi and Muhammad Atiq from COMSATS IIT and INIT for all of the hard work that they put into making the event a success.  We look forward to convening the next such workshop in about a year’s time, once again bringing together people from all backgrounds intent on using ICTs to support  Pakistan’s most marginalised communities.

ICTs, sustainability and development

LaunchI am delighted to see my chapter on ICTs, sustainability and development just published in the ITU’s new book on ICT-Centric Economic Growth, Innovation and Job Creation launched yesterday at the World Telecommunication Development Conference (WTDC) in Buenos Aires.  This was part of a fascinating project that emerged when Dr. Ahmed Sharafat (Professor of Electrical and Computer Engineering at Tarbiat Modares University, Tehran, Iran) and Dr. Eun-Ju Kim (from the ITU) brought together a group of academics from across the world to explore issues around the ways through which ICTs can contribute to the Sustainable Development Goals (SDGs), focusing especially on economic growth and employment.  We held several meetings together over the last year, and particularly met up for a fortnight in Geneva in January 2017 to work through ideas and share drafts of manuscripts.

IMG_8860 smallIt is the first time I have actually worked on such a collectively authored project, and its publication says much about the willingness of all involved to collaborate supportively together under the leadership of Ahmed and Bill Lehr, who was later brought on board to co-edit the book.  Each of us took the lead on a single chapter, but everyone contributed to the ideas contained within the book.  The process of negotiation and discussion around the concepts and ideas within each chapter was fascinating, especially since it required us to hone our arguments very finely and precisely.  Most of the contributors were economists, and although at times I struggled with accepting some of their arguments, I know that their contributions very much improved the chapter on which I led.  Moreover, I am very grateful to Ahmed as editor, for letting me write what I did, since it enabled me to craft my most critical piece of work on the sustainability of the ICT sector.

ICT4SDGThe second chapter (on which I led) examines the interface between ICTs and sustainability, especially focusing on environmental issues and the conditions that need to be in place for ICT initiatives to be sustainable socially and economically. It focuses specifically on the importance of universal infrastructure, the affordability of technologies, the need for appropriate skills and awareness, and the importance of locally relevant content. For these to be delivered, the chapter emphasises that those who develop policies and implement programmes and projects to use ICTs to promote sustainable development need to address issues of empowerment, focus on the needs of the poorest, develop innovative technological solutions and new business models, legislate new kinds of regulation through which governments facilitate the ICT and telecommunication sector, and ensure that there is effective security and resilience within the systems being developed. The chapter concludes with a brief analysis of the role of multi-stakeholder partnerships in implementing such initiatives.

Where I think it makes the most significant new arguments is at the interface between ICTs and sustainability.  It does this in three main contexts:

  1. First, although this is indeed a book published by the ITU, a UN agency, and we therefore had to be very careful in our arguments, the chapter does nevertheless challenge some of the assumptions behind, and implementation of, the SDGs. In particular it draws attention to the tensions between sustainability (implying maintenance or stability) and development (implying change or growth).
  2. Second, it provides a strong critique of the environmental credentials of the ICT sector.  For example, while it acknowledges that some companies have sought to show their environmental concerns through delivering on carbon emissions,  it notes that there has been no comprehensive and rigorous environmental audit of the sector as a whole.  In particular, I recall some challenging discussions during our work on the book about the increasing amount of debris accumulating in space as a result of satellite launches, and I am pleased that colleagues eventually allowed me to include an, albeit toned down, section on this, which argues that space pollution should indeed be included as an environmental impact.
  3. Third, the chapter argues strongly that many of the main business models adopted by the private sector in rolling out ICTs are fundamentally unsustainable.  It is therefore contradictory to assert that ICTs are an important vehicle through which the Sustainable Development Goals can be implemented (even if it is accepted that these can indeed reduce poverty).  To give but one example, the mobile phone and app/content sectors function as an ever increasing spiral of unsustainability.  New devices require new apps and operating systems, which then in turn require another generation of new devices with more memory and functionality.  Hence, instead of the old landline telephones that lasted for years, most people are now encouraged to purchase new upgraded phones every couple of years.  This is unsustainability built in by the very design of the technology and business models, and it is enhanced and encouraged by the companies’ focus on marketing, modernity and fashion.

Several case studies to support these chapters are also included in the book, but sadly two of mine had to be excluded because of space, and so I will shortly be posting them separately here on my blog.

Once again, I would like to take this opportunity to thank everyone involved in this co-created book, many of whom have now become good friends.  It was a privilege to work with you all on this project, and I am so grateful to colleagues in the ITU for inviting me to participate.